Staying ahead of the curve is essential for career gowth
By investing in your professional development, you learn new skills and stay up-to-date on the latest trends in your field. This will lead to improved job performance and increased opportunities for advancement.
Course
Collectioin
Creating a positive customer Experience
This course provides an overview of how to produce a positive customer experience with our collectors. It discusses the characteristics of good customer service, how to make a good first impression, how to effectively interact with customers, and engage them in a way that will leave a lasting impression
Course duration: 1hr 30 mins.
Customer Service's Role in Customer Experience
How to Impress Your Customer
How to Interact with Your Customers
How to Engage Your Customer
Engagement
Understanding Customer Motivations
In taking this course, customer service representatives and field retail representative can gain an in-depth understanding of customer psychology. This course provides answers to questions such as why customers come to certain stores, and why they buy what they buy.
Course duration: 45 mins.
Understanding customer psychology?
Why do customers come to your store?
How do customers differ?
How do you keep your customers
SELLING STRATEGIES
Learn how to increase your sales through pleasant interactions with your customers. This course covers how to effectively create good rapport, using questions, value, and curiosity to sell your products, as well as closing your hard-earned sales!
Course duration: 1 hr. 35 mins.
Greeting Customers
Selling by Asking Questions
Using Curiosity to Sell
Value-based Selling
Sale Clossing Techniques
DEALING with difficult customers
In taking this microlearning course, you will learn the best practices for when dealing with customers' and how to respond to customer complaints
Course duration: 30 mins.
Types of Difficult Customers
How to Respond to a Complaint
ways to positively influence customers
Being a positive influence on customers brings a positive customer experience and reels in more customers. Learn to influence our customers positively by taking this course.
Course duration: 25 mins.
Positive Customer Experience
Positive Communication
Positive Language
CLIENT VALUE CREATION
This course shows you why creating value for your customers helps sell products and services.
Course duration: 20 mins.
Shape Value Led Opportunities
Create Win-Win Relationships
Focus on Excellent Execution
EFFECTIVE COMMUNICATION
As a customer service agent, you must ensure that you and your customer are on the same page. Active listening is the foundation of effective communication that allows this to happen.
Want to nail your upcoming customer call? Take this course to develop your listening skills!
